Job Purpose
Ensure product quality across the assigned product line by developing quality control processes, investigating quality issues, managing customer complaints, and implementing corrective and preventive actions. Partner closely with production teams to eliminate recurring defects and drive continuous improvement.
Responsibilities
Receive, process, and analyze customer complaint data, communicating findings and insights to relevant departments in a timely manner.
Lead investigations into product quality issues using structured root cause analysis methodologies (5-Why, 8D, Fishbone).
Collect and analyze quality data to prepare and present weekly quality performance reports.
Collaborate cross-functionally with production teams to develop, implement, and verify the effectiveness of Corrective and Preventive Actions (CAPA).
Conduct product testing and evaluation in accordance with established test procedures and standards.
Support Incoming Quality Control (IQC) activities to ensure supplier material compliance.
Maintain accurate quality records and documentation in alignment with QMS requirements.
Qualifications
Bachelor's degree in Engineering (Quality, Industrial, Polymer, Chemical, or a related discipline).
0–3 years of experience in a QC/QA role; recent graduates with relevant internship experience are welcome to apply.
Functional Skills
Proficiency in QC 7 Tools
Working knowledge of Statistical Process Control (SPC)
Fundamental understanding of Composite/Polymer/Materials
Awareness of ISO 9001 standards
Strong English communication skills (reading and writing)